Posts Tagged ‘Twitter’

Study: Americans Spend 23% of Internet Time on Social Networking Sites and Blogs

Monday, August 2, 2010

Whether it’s AT&T’s local social search experiment buzz.com, SuperMedia’s digital coupon Twitter channels, or Yellow Pages Group’s early integration of new Facebook social plug-ins, our industry has made major strides this year in introducing new ways for businesses to reach consumers in the social media space.

And today, we have further indication that our full-speed-ahead approach to embracing opportunities in social media will pay off in the long run.

New research from Nielsen shows that Americans spend 23% of their time online on social networking sites and blogs, up from 16% just a year ago. Now, social networking is the single most popular online activity, ahead of online gaming, e-mail, portals and instant messaging.

And not only are consumers spending more time in social media, they’re taking advantage of new tools designed to increase business and product visibility and drive sales.

The Facebook social plug-ins that YPG, and now other IYP providers, have integrated into their listings (i.e. the “Like” button) are attracting praise from businesses for increasing visits from Facebook to e-commerce sites, according to today’s Wall Street Journal.

Facebook said that each of the the 350,000 websites that have implemented the free social plug-ins so far have seen an average one- to five-fold increase in referral traffic from Facebook. Gilt Group, the online clothing store, experienced a 50% leap in sales from Facebook the week after introducing the “Like” button onto its sales pages. That’s pretty good indication that social media can deliver the business results we’ve all hoped it would.

As an industry, we’ve done a great job getting on the social media bandwagon. Now we have the opportunity to deliver real results for our clients. What new services and synergies can we offer that turn social networkers into local business buyers?

AT&T Interactive Adds Voice Search, Social Networking to YPMobile App

Friday, April 30, 2010

It’s been a busy April for AT&T Interactive. Earlier this month, the company announced that it was introducing YP.COM as the new name of its flagship YELLOWPAGES.COM web property and brand. Then just a few weeks later, it opened its much-anticipated social search site, buzz.com, to the public for an early-beta program.

Now AT&T is debuting voice search and integrated social networking tools in its latest version of the YPMobile App for iPhone and iPod Touch.

According to AT&T, the new voice search tool will allow users on the go to easily conduct local searches by simply speaking the name of a local business or types of businesses they’re looking for. The updated app also includes improved map-based search with quick access to recently viewed business and events.

Additionally, the app is integrated with Facebook and Twitter so users can share their favorite businesses with friends.

To download the free app on your iPhone or iPod Touch, visit the iTunes store.

The 2010 YPA Annual Conference, ‘Transformers,’ Defined by Optimism and Opportunity

Wednesday, April 21, 2010

I’m thrilled to report that our 35th annual YPA conference, “Transformers” was a great success. More than 425 Yellow Pages industry professionals from across the country and around the world joined us in sunny Las Vegas for four days of informative and imperative dialogue about the changing nature of our industry.

Like our industry, our conference was transformed this year to include a new format that highlighted Strategic Exchange Sessions (SES) instead of the traditional exhibition hall. The SES program was designed to allow companies to easily make appointments with industry executives during the conference – and the feedback we received so far has been outstanding. We’ve heard that those who participated were able to make more connections and have more quality 1:1 conversations than ever before.

Our general session and breakout sessions were also well received. The level of engagement and enthusiasm about the topics was significant – as the posts (and video) on InsideYP and on Twitter (via our hashtag, #YPA10) clearly illustrate. Some highlights include:

  • YPA Chairman Chris Cummings kicked-off the first morning session with the argument that, despite the fast pace of change in the industry, print and Yellow Pages products are performing well. He called on the industry to continue to work together to promote the facts about offerings and their usage in a transparent way to advertisers.
  • Eastman Kodak Chief Marketing Officer Jeffrey Hayzlett captivated the audience with a discussion of the transformation Kodak has made as the world moved away from film/print imaging to digital. As one attendee said, “If Kodak can go through that big of change in their business in that short of a time, and actually come out of it stronger, this industry should have no problem.”
  • Although unable to join us in person because of the volcanic ash situation in Europe, Jesper Karrabrink, CEO of Eniro shared a keynote address by video which discussed, among several things, the transformation necessary in our databases to be able to deliver truly relevant searches and to not be constrained by our traditional directory heading structure.
  • Local Matters CEO Mat Strover, who also participated in our “Being Built to Last” panel hosted by BIA/Kelsey, delivered a keynote today in which he explained why the future of the Yellow Pages industry will be all about relationships—and how social media is the most powerful and efficient environment to build those relationships.
  • Picking up on Chris Cummings’ point, our Advertisers Panel discussed the important of data in driving marketing decisions. Sales representatives from SuperMedia and Yellowbook, along with two long-time YP advertisers, expressed optimism that local businesses are increasingly realizing the importance of maintaining—or in some cases, reengaging—their Yellow Pages offerings.

In addition to these activities, our attendees enjoyed networking and reconnecting with one another – most notably during our Monday night Gala dinner (with our special guests!).

Thanks to everyone who helped make this year’s conference a success.

Top Ten Tweets from #YPA10 – Day Two

Tuesday, April 20, 2010

As we finish up our annual conference here in Las Vegas, I’d like to share our top ten favorite tweets from today’s sessions. And in case you missed it, click here to see our top tweets from yesterday.

  • OscarSMarques: #ypa10 Eniro’s Jesper gave the best presentation. his company’s on the right track
  • ym_sam: #ypa10 Both SuperMedia’s Bill Brewer & YellowBook’s Chris Heilbrock reporting uptick in Yellow Pages advertiser count & spending.
  • ym_sam: #ypa10 YPA Conference was great! Thanks to all! Travel safely.
  • MarketingMoxieMatt Stover nailing the future of local search: “It’s all about the relationships, stupid!” #YPA10
  • davehucker#ypa10 STATISTIC: 93% OF SOCIAL MEDIA USERS THINK COMPANIES SHOULD ENGAGE VIA SOCIAL MEDIA, BUT ONLY 16% OF BUSINESSES USE SOCIAL MEDIA
  • matterslocal: Local Matters CEO Mat Stover: The Future is All About Relationships #YPA10 http://ow.ly/1AQSK
  • ym_samCool YP stats: Municipal landfills consisted of 4.9% Newspapers & 0.3% YellowPages. #ypa10
  • davehucker: #ypa10 if yellow page users were a country. It’d be the 5th largest in the world
  • AlanSee: Checking out Buzz.com at YPA ... #ypa10 … Give it try
  • AlanSee: Good meetings with Acxiom and Century Interactive at #YPA10 … Thanks for setting them up

Top Ten Tweets from #YPA10

Monday, April 19, 2010

Our annual conference attendees here in Las Vegas are busy tweeting the latest news from our sessions today.

See our top ten favorite tweets below – and join in the conversation by using our #YPA10 hashtag.

  • matterslocal: LM CEO, built to last means a sales force that understands and uses social media to connect with their customers #YPA10 http://ow.ly/1ArSc
  • ym_sam: Eniro: changed White Pages into a social media hub with Facebook, Twitter & email! The directory is dead, long live the directory! #ypa10
  • jc_losangeles: At #YPA10. Buy, rent or build? overarching theme. Also, everyone loves Morgan Stanley’s internet trends report–mobile overtaking desktop!
  • davehucker: Krishna Pillai: “don’t build a rocket ship if your client needs a bicycle” #ypa10
  • ym_sam: Sergio did same search on his iPad, iPhone & desktop. All yielded diff results due to attempts to deliver ‘local search’ by Google. #ypa10
  • ym_sam: Kimberli Lewis saying they’re seeing consumers asking for more locally focused directories in Europe. I think that’s a global trend. #ypa10
  • TavisMcPherson: YPA sales force changing to trusted advisers – this means more time spent listening less time selling – #YPA10 (panel)
  • MarketingMoxie: Imperatives for survival = speed, customer-centric focus, fearlessness and relationships. #YPA10
  • brendanking: Speed, Service over products, fear of failure, relationships – things the YP industry needs to change to survive (panel says) #ypa10
  • peterrand: To everyone at YPA conference – spare a thought for those of us left under a cloud in Europe! Have a good one #YPA10

Tweeting from YPA ‘Transformers’

Monday, April 19, 2010

Good morning from Las Vegas! As we get ready to kick off our general session, I want to ask our participants sharing thoughts via Twitter to include the following hashtag in their tweets: #YPA10. This way, we can all observe and participate in the real-time online discussion taking place at our conference.

And stay tuned to InsideYP for live coverage from “Transformers!”

Dallas Morning News: SuperMedia Adapts to Overcome Digital Challenges

Tuesday, April 6, 2010

In an article published in last Sunday’s Dallas Morning News, reporter Victor Godinez discusses the pitfalls the media industry has faced in dealing with the Internet’s growth. For example, the music industry was crippled by free online music. By the time the time iTunes and other legal online music services were launched—and the industry began suing for illegal file-sharing—consumer behavior had already been set.

Godinez says that Yellow Pages’ company SuperMedia, however, is “trying to shape their future before it gets shaped for them,” Godinez writes. In an interview, CEO Scott Klein notes that “the Internet will clearly continue to grow,” and cites the company’s efforts in the online space – including adding a Facebook page, Twitter accounts and an iPhone app. These efforts complement the company’s existing print Yellow Pages business, which recent research confirms remains a viable platform for local business listings.

In today’s digital age where your online presence can make or break your business, it is vital to keep pace with ongoing shifts in online technology and consumer usage. The news we share on this blog about Yellow Pages’ expanding digital offerings—including new online advertising partnerships, agreements with popular local search sites, and new online and mobile offerings—is a testament to the industry’s commitment to growing and evolving its business model to leverage the latest consumer trends.

Click here to read the full Dallas Morning News article.


SuperMedia.com Launches City-Specific Twitter Accounts to Distribute Online Coupons

Friday, March 19, 2010

In our “Locals Only” column for Search Engine Land this month, we talked about growing online demand for digital coupons and the opportunities this presents for local businesses. According to BIA/Kelsey’s User View Wave 7 Survey released last week, 58% of respondents reported using an online coupon when shopping for products or services in their local area in the past year.

SuperMedia.com, which launched a local search Twitter channel last September (@sp411), announced yesterday that it’s tapping into the coupon trend by launching a new initiative on Twitter to drive more leads to its business listings. In a release, the company said that it has started distributing thousands of coupons from its local business listings to 72 city-specific accounts on Twitter—at no cost to business owners.

Businesses which upload coupons to their Superpages.com business profile page will see their coupons tweeted on their local SuperMedia Coupons Twitter channel. Among other options, businesses will also be able include a promotion code to track specific offers.

This is just another example of how Yellow Pages companies are taking advantage of new online tools to generate value for their business and consumer customers. We look forward to seeing how both sides take advantage of this new program.