Posts Tagged ‘SuperMedia’

SuperMedia Uses QR Code Technology to Link Old and New Media

Tuesday, August 10, 2010

We frequently blog about the strong value that Yellow Pages’ integrated advertising options provide for businesses in their efforts to reach consumers.

Now, SuperMedia is taking “integrated” to another level by becoming the first U.S. Yellow Pages company to introduce Quick Response (QR) code technology nationally on the covers of its Yellow Pages directories—seamlessly linking its traditional print offerings with its newest mobile apps and tools. The QR codes will also appear inside directories and in direct mail advertising.

If you aren’t familiar with QR code technology, it has to do with a matrix barcode, readable through QR scanners and mobile phones, that’s encoded with data. The barcode can include text, URL, or other data that provides the device with information or action items, like directing users to a specific website or downloading a file.

SuperMedia will use QR code in a variety of ways:

  • QR codes located on the cover and in the SuperYellowPages as advertisements promoting SuperMedia will prompt users to download the free SuperpagesMobile app.
  • SuperMedia ads with the QR codes in the SuperYellowPages will prompt users to register for the SuperGuarantee program.
  • QR codes on the back of SuperpagesDirect card packs will direct users to an array of local online coupons on Superpages.com.

The integration of QR technology will give SuperMedia print users more opportunities to take advantage of the company’s growing array of online and mobile offerings. For some, it may be the first time they’ve heard of SuperMedia’s mobile app or its online coupons site—and there couldn’t be an easier way for them to get on board.

I look forward to hearing more about how the QR code helps drive awareness for SuperMedia’s digital and mobile products, as well as the benefits it provides not only for consumers, but for our clients advertising with these new tools.

Study: Americans Spend 23% of Internet Time on Social Networking Sites and Blogs

Monday, August 2, 2010

Whether it’s AT&T’s local social search experiment buzz.com, SuperMedia’s digital coupon Twitter channels, or Yellow Pages Group’s early integration of new Facebook social plug-ins, our industry has made major strides this year in introducing new ways for businesses to reach consumers in the social media space.

And today, we have further indication that our full-speed-ahead approach to embracing opportunities in social media will pay off in the long run.

New research from Nielsen shows that Americans spend 23% of their time online on social networking sites and blogs, up from 16% just a year ago. Now, social networking is the single most popular online activity, ahead of online gaming, e-mail, portals and instant messaging.

And not only are consumers spending more time in social media, they’re taking advantage of new tools designed to increase business and product visibility and drive sales.

The Facebook social plug-ins that YPG, and now other IYP providers, have integrated into their listings (i.e. the “Like” button) are attracting praise from businesses for increasing visits from Facebook to e-commerce sites, according to today’s Wall Street Journal.

Facebook said that each of the the 350,000 websites that have implemented the free social plug-ins so far have seen an average one- to five-fold increase in referral traffic from Facebook. Gilt Group, the online clothing store, experienced a 50% leap in sales from Facebook the week after introducing the “Like” button onto its sales pages. That’s pretty good indication that social media can deliver the business results we’ve all hoped it would.

As an industry, we’ve done a great job getting on the social media bandwagon. Now we have the opportunity to deliver real results for our clients. What new services and synergies can we offer that turn social networkers into local business buyers?

Digital Coupon Use Grows 100% Year-over-Year

Tuesday, July 27, 2010

We’ve noted several times in recent months how important digital coupons are becoming to the local shopping experience. This year alone, increased consumer usage has helped drive new digital coupon services from Yellow Pages companies such as DexOne and SuperMedia, which are eager to help local businesses generate additional leads through this increasingly popular marketing tool.

Now, new research released this week by Coupons.com shows that digital coupon revenues at the company grew an astounding 100% during the 12-month period ending June 30. According to the company, more than $1 billion in digital coupon saving was printed or loaded to a store loyalty card via its website and online network during that period, outpacing the growth of coupons distributed in newspapers 10 to 1.

Coupon.com said that 46.4 million American consumers—or 20.8% of the U.S. population—are now using online coupons, up from 40.2 million in 2008. The company also noted that of the 46.4 million consumers now using online coupons, 12.9 million do not read any part of the Sunday newspaper, an 18 percent increase over 10.9 million in 2008.

Other interesting stats from the release include:

  • Searches on Google for “Printable Coupons” increased 67% year-over year.
  • Access to exclusive deals or offers like digital coupons were the number one reason consumers followed a brand on Twitter or Liked a brand on Facebook, according to a report by Razorfish.
  • Consumers who print digital coupons have an estimated average household income of $96,000, a 14 percent higher income level than the U.S average. Adults with household income of over $100,000 are twice as likely to have redeemed coupons printed from an online source than adults with household income less than $35,000.
  • 33.4% of those who print digital coupons have a college degree (up from 30.4% in 2008), compared to 28.9% of those who use newspaper coupons and 26.1% of the general populace. Also, adults with college degrees are almost twice as likely to have used coupons in the past six months as those who didn’t graduate from high school.

Given the fast growth of this online product, I’m excited about Yellow Pages’ existing presence in the space and look forward to seeing how our members’ offerings generate additional leads for local businesses.

For more information, including the popularity of digital coupons by product category, read the Coupons.com press release.

Dow Jones: SuperMedia Benefitting from SuperGuarantee

Monday, June 14, 2010

For those who question the viability of print Yellow Pages in today’s digital age, be sure to check out today’s Dow Jones article on the success of SuperMedia’s SuperGuarantee program.

According to the story, SuperGuarantee—which promises consumers will be satisfied with services found in its listings—has helped fuel double-digital percentage growth in the number of people who use SuperMedia’s print directories in many cities across the U.S.

The program, introduced last year and expanded in March, ensures that customers of participating SuperGuarantee businesses can rely on SuperMedia to help resolve any service issues they experience—or SuperMedia will reimburse the customer up to $500 of the cost of labor for the service.

If SuperMedia’s newfound growth is any indication, print will remain an important component of local search as the industry continues to find new ways to bring value to the directory. It’s all part of the industry’s strategy of aligning print with increasingly popular digital and mobile platforms to create a truly integrated experience.

Be sure to read the Dow Jones piece.

Chris Cummings Re-elected YPA Board Chairman

Friday, June 11, 2010

The Yellow Pages Association board of directors met yesterday in Raleigh, North Carolina to discuss—among other important topics—its future makeup.

I’m happy to report that Chris Cummings, CEO and equity owner of Marquette Group, has been re-elected chairman of YPA’s board of directors. It’s been a great year with Chris on the team, helping to drive growth and innovation for our more than 400 member companies.

The board also elected Scott Klein, CEO of SuperMedia, vice chairman, and elected Scott Pomeroy, president and CEO of Local Insight Media, as secretary-treasurer.

Additional director seats include: Kathleen DeCaire-Aden, Wahlstrom; Bill Dinan, Telmetrics; Norm Hagarty, DAC Group; Frank Jules, AT&T Advertising Solutions; George Bednarz, Dex One; Sharon Sweeney, Nationwide Media; Marc Tellier, Yellow Pages Group; Joe Walsh, Yellowbook and Neg Norton, YPA.

For the full board press release, click here.

Dex One Adds Digital Coupons

Wednesday, June 9, 2010

Over the past few months, we’ve talked about the growing popularity of digital coupons in the online—and offline—local shopping experience. As Neg Norton noted in a column on Search Engine Land in March, approximately 35% of U.S. online users surveyed in a recent Compete.com study said they visited coupon sites when shopping online.

So it comes as no surprise that the Yellow Pages industry is increasingly adding online coupon offerings as a means of driving new business leads for its customers.

This morning, Dex One was the latest YP provider to join the trend. The company announced a new service that allows businesses to “create, publish, and prominently display unique digital coupons” on Dex One’s popular local search sites, including DexKows.com and DexKnows Weddings. Businesses can customize their coupons with unique messages, logos, and other features, according to the company.

Earlier this year, SuperMedia launched 72 city-specific Twitter accounts that distribute thousands of coupons from its local business listings at no cost to owners.

I’m glad to see that our industry is taking advantage of this new opportunity to provide businesses and potential customers with yet another platform to find one another and complete sales.

The 2010 YPA Annual Conference, ‘Transformers,’ Defined by Optimism and Opportunity

Wednesday, April 21, 2010

I’m thrilled to report that our 35th annual YPA conference, “Transformers” was a great success. More than 425 Yellow Pages industry professionals from across the country and around the world joined us in sunny Las Vegas for four days of informative and imperative dialogue about the changing nature of our industry.

Like our industry, our conference was transformed this year to include a new format that highlighted Strategic Exchange Sessions (SES) instead of the traditional exhibition hall. The SES program was designed to allow companies to easily make appointments with industry executives during the conference – and the feedback we received so far has been outstanding. We’ve heard that those who participated were able to make more connections and have more quality 1:1 conversations than ever before.

Our general session and breakout sessions were also well received. The level of engagement and enthusiasm about the topics was significant – as the posts (and video) on InsideYP and on Twitter (via our hashtag, #YPA10) clearly illustrate. Some highlights include:

  • YPA Chairman Chris Cummings kicked-off the first morning session with the argument that, despite the fast pace of change in the industry, print and Yellow Pages products are performing well. He called on the industry to continue to work together to promote the facts about offerings and their usage in a transparent way to advertisers.
  • Eastman Kodak Chief Marketing Officer Jeffrey Hayzlett captivated the audience with a discussion of the transformation Kodak has made as the world moved away from film/print imaging to digital. As one attendee said, “If Kodak can go through that big of change in their business in that short of a time, and actually come out of it stronger, this industry should have no problem.”
  • Although unable to join us in person because of the volcanic ash situation in Europe, Jesper Karrabrink, CEO of Eniro shared a keynote address by video which discussed, among several things, the transformation necessary in our databases to be able to deliver truly relevant searches and to not be constrained by our traditional directory heading structure.
  • Local Matters CEO Mat Strover, who also participated in our “Being Built to Last” panel hosted by BIA/Kelsey, delivered a keynote today in which he explained why the future of the Yellow Pages industry will be all about relationships—and how social media is the most powerful and efficient environment to build those relationships.
  • Picking up on Chris Cummings’ point, our Advertisers Panel discussed the important of data in driving marketing decisions. Sales representatives from SuperMedia and Yellowbook, along with two long-time YP advertisers, expressed optimism that local businesses are increasingly realizing the importance of maintaining—or in some cases, reengaging—their Yellow Pages offerings.

In addition to these activities, our attendees enjoyed networking and reconnecting with one another – most notably during our Monday night Gala dinner (with our special guests!).

Thanks to everyone who helped make this year’s conference a success.

Industry Excellence Awards at the 2010 YPA Conference

Monday, April 19, 2010

Awards are part of any good trade association conference, celebrating your best and brightest isn’t just fun, it’s necessary.  Singling out innovative members and honoring them in front of their peers is a great way to highlight outstanding efforts in new products, services and for community outreach.

The YPA has had an award program for over 30 years, and this year’s program was transformed along with the rest of the Conference.  Categories were trimmed and for the most part, only the top or Gold winners were acknowledged.

At a “red carpet” reception, winners from across the country and around the world were feted with applause and trophies.

SuperMedia took home the gold for both Marketing Innovation (SuperGuarantee) and Community Service for “Summer of Good Reads and Good Deeds”.  Ketchum Directory was honored in the Advertiser Success Story category and TMP won in the Process Innovation category for a unique measurement tool.  

Other companies honored include AT&T Advertising Solutions, Telmetrics and ConnectFKM. Several individuals were honored, as well, for their contributions to the Yellow Pages industry.

Details of the award winners can be found here.

Congratulations to all!

Dallas Morning News: SuperMedia Adapts to Overcome Digital Challenges

Tuesday, April 6, 2010

In an article published in last Sunday’s Dallas Morning News, reporter Victor Godinez discusses the pitfalls the media industry has faced in dealing with the Internet’s growth. For example, the music industry was crippled by free online music. By the time the time iTunes and other legal online music services were launched—and the industry began suing for illegal file-sharing—consumer behavior had already been set.

Godinez says that Yellow Pages’ company SuperMedia, however, is “trying to shape their future before it gets shaped for them,” Godinez writes. In an interview, CEO Scott Klein notes that “the Internet will clearly continue to grow,” and cites the company’s efforts in the online space – including adding a Facebook page, Twitter accounts and an iPhone app. These efforts complement the company’s existing print Yellow Pages business, which recent research confirms remains a viable platform for local business listings.

In today’s digital age where your online presence can make or break your business, it is vital to keep pace with ongoing shifts in online technology and consumer usage. The news we share on this blog about Yellow Pages’ expanding digital offerings—including new online advertising partnerships, agreements with popular local search sites, and new online and mobile offerings—is a testament to the industry’s commitment to growing and evolving its business model to leverage the latest consumer trends.

Click here to read the full Dallas Morning News article.